Mexico Business Relationships – How to Do Business in Mexico

What you Should Know When Working with Hispanic Clients

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  1. Mexico is a country built in connections and family. Because of that, referrals are common and relationships are incredibly important. During the first meeting, be sure to mention the mutual connection as a conversation icebreaker.
  2. Men will shake hands when doing business and in social situations. Women may pat each other on the right forearm or shoulder. Men may want to wait for a woman to initiate a handshake. After a relationship has been established do not be surprised if you are met with a hug.
  3. A typical Mexican business day will start at 9 am and end at 7 pm with very long lunches usually between 2 – 4 pm.  Dinner often occurs at 9 pm.
  4. Accept social invitations as often as possible. Be flexible on the weekends, which are peak times for building relationships and closing deals. 
  5. Avoid long periods of eye contact, which can be perceived as insolence, intimacy, or adoration depending on the two parties involved.
  6. Arrive on time, and be prepared to wait for the client.  Time is a flexible commodity and start and end times should be viewed as estimates.
  7. In Mexico, a person’s name includes both the father and the mother’s last name. It is incorrect to call someone by their mother’s last name, so always use the second to the last name when greeting the client.
  8. Title are very important in executive circles. Wait for your client to move to a first name basis before you do.
  9. A phone message or even an email to a client in Mexico may not always get a return back. It is generally expected that you will call them back in a proactive manner.
  10. Though a person is responsible for his or her actions, the prevailing consideration will most likely be the best interest of the group or family.

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Kristen Johnson, Realtor
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Author: Kristen

Kristen Johnson grew up in Michigan before attending Arizona State University, where she received her Bachelor of Science in Business with a Purchasing and Operational Management concentration. After graduating, she spent time living in Columbia, MD, working for a Fortune 100 company then back to Scottsdale, AZ where she later obtained her Masters of Arts in Education. Eventually, Kristen and her family landed in Park City six years ago after falling in love with the town during a holiday vacation. Currently, she is a Realtor with Keller Williams with a Park City local designation, specializing in short sales, and builder services. Kristen is a dedicated sales and marketing professional with over 20 years of experience leading corporate sales, marketing, and negotiation for multimillion-dollar companies across diverse industries, including high level service companies. Market analysis, marketing strategies & campaigns, and project management are all skills that Kristen excels in. Her volunteer experience is wide spread including Boy Scouts of America, AWANA, Kimball Arts Festival, Jr. Achievement, Peace House Auction, PCMR LLC, Sunday school teacher, and elementary school classroom volunteer. Organizational fundraising and event planning is her passion in volunteering efforts. Kristen’s interests include her family, staying active outdoors, reading, and anything on the Park City events calendar!

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